Privacy Policy

ProWayz respects the privacy of its website visitors, prospective customers and Clients.

This Privacy Policy explains how ProWayz may collect, use, store and share personal information when individuals visit our website, contact us, purchase services or otherwise interact with ProWayz.

Depending on how an individual interacts with ProWayz, we may collect:

• Name
• Business name
• Email address
• Telephone number
• Business address
• Billing information
• Website information
• Enquiry and contact-form information
• Appointment and booking information
• Communications with ProWayz
• Information provided during onboarding
• Technical website information such as IP address, browser and device information
• Information required to provide purchased services

Payments may be processed by third-party payment providers such as Stripe.

ProWayz does not need to directly store complete payment-card details where those details are securely processed by the applicable payment provider.

Payment providers may process information according to their own privacy policies and legal obligations.

ProWayz may use personal information to:

• Respond to enquiries
• Arrange consultations
• Provide purchased services
• Create and maintain customer accounts
• Process subscriptions and payments
• Provide customer support
• Build and manage websites
• Configure marketing and lead-management systems
• Send service-related communications
• Manage customer relationships
• Improve our website and services
• Maintain business and accounting records
• Prevent fraud or misuse
• Comply with legal obligations

ProWayz may send marketing communications where permitted by applicable law and where any required consent or other legal conditions have been satisfied.

Where SMS marketing consent is required, individuals must provide appropriate consent before receiving marketing text messages. Consent to receive marketing SMS is not a condition of purchasing any ProWayz service.

Recipients may unsubscribe from marketing emails using the unsubscribe instructions provided. SMS recipients may opt out by replying STOP or by contacting ProWayz.

ProWayz does not sell, rent or share mobile phone numbers, SMS opt-in information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Service-related communications may still be sent where lawful and necessary to administer an active service.

ProWayz may use SMS, email and automated communication systems to respond to enquiries, confirm appointments, send reminders, provide customer support and deliver agreed services.

SMS communications are sent only where permitted by applicable law and messaging-provider requirements, including obtaining appropriate consent where required.

Mobile phone numbers, SMS opt-in information and text messaging consent are not sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.

ProWayz may use authorised technology and messaging providers, including GoHighLevel and its messaging infrastructure, to process and deliver SMS communications on its behalf. These providers may process information only as necessary to deliver the relevant services and are not authorised to use SMS opt-in information for their own independent marketing purposes.

Recipients may reply STOP to opt out of SMS communications and HELP for assistance where supported.

Message and data rates may apply.

Where UK data-protection law applies, ProWayz may process personal information on one or more lawful bases, including:

• Performance of a contract
• Steps requested before entering into a contract
• Legitimate interests
• Compliance with legal obligations
• Consent where required

ProWayz uses third-party service providers to operate its business and deliver its services.

These may include:

• Payment processors such as Stripe
• CRM and marketing automation platforms such as GoHighLevel
• Website and hosting providers
• Domain providers
• Email and SMS delivery providers
• Analytics services
• Google services
• Other necessary software and infrastructure providers

Personal information may be processed by these providers where reasonably necessary to deliver services, operate our systems, process payments, provide customer support or fulfil legal obligations.

These providers are not authorised to use mobile phone numbers or SMS opt-in information for their own independent marketing or promotional purposes.

ProWayz does not sell, rent or share mobile phone numbers, SMS opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.

Information shared with service providers remains subject to applicable data protection laws and appropriate safeguards.

Some service providers used by ProWayz may process information outside the United Kingdom.

Where required by applicable data-protection law, ProWayz will rely on appropriate safeguards or recognised transfer mechanisms for international transfers of personal information.

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal, tax and accounting obligations.

Different categories of information may therefore be retained for different periods.

ProWayz takes reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can guarantee absolute security.

The ProWayz website may use cookies or similar technologies necessary for website functionality, analytics, security and other legitimate purposes.

Where required by applicable law, visitors will be provided with appropriate information or choices regarding non-essential cookies.

Where UK data-protection law applies, individuals may have rights relating to their personal information, including rights to:

• Request access
• Request correction
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

These rights may be subject to legal exceptions.

Requests can be submitted using the contact information provided on the ProWayz website.

The ProWayz website may contain links to third-party websites or services.

ProWayz is not responsible for the privacy practices of independent third parties.

This Privacy Policy may be updated from time to time.

The latest version will be published on the ProWayz website and will display the date it was last updated.

Questions or requests regarding this Privacy Policy or personal information handled by ProWayz can be submitted using the contact information or contact form available on the ProWayz website.